Multichannel AI Agent
Is your support team overwhelmed? Are customers waiting too long for answers? We deploy a Multichannel AI Agent to fix that.
What's included
- WhatsApp + Instagram + web chat
- Evolution API + Claude/Groq base
- Automatic handoff to human
- Conversations dashboard
Who it's for.
Client profile that gets the most value from this product
- 01SMB owners losing sales due to inability to respond to customers outside business hours. Our AI Agent ensures no message goes unanswered, at any time. studiomosaiko keeps your business open 24/7.
- 02E-commerce managers swamped with repetitive questions about shipping, returns, or order status. Free your team for strategic tasks, letting AI handle the basics. studiomosaiko streamlines your operations.
- 03Entrepreneurs with multiple digital channels (WhatsApp, Instagram, website) struggling to unify customer service. We integrate everything into one place, providing consistent, immediate responses. studiomosaiko unifies your presence.
- 04B2B companies needing an initial filter to qualify leads on WhatsApp before handing them to the sales team. The AI Agent pre-qualifies, optimizing your team's time. studiomosaiko sharpens your lead gen.
- 05Freelance professionals who want to automate appointments and answer frequent questions. The AI Agent handles routine inquiries, allowing you to focus on your core work. studiomosaiko empowers your focus.
How we do it.
Standard process for this category — adjusted to your case
- 01STEP
Diagnosis of channels, tools and friction points in the current funnel
- 02STEP
Mapping of the flows to automate or optimize
- 03STEP
Development and integration of the solution (agent, SEO, pixel or ads)
- 04STEP
Functionality testing and calibration with real data
- 05STEP
Handover with documentation and active support during the initial period
How we do it.
Fases específicas deste produto.
Kickoff & Data Gathering
We start by aligning expectations and gathering all the information your AI Agent needs to know. FAQs, product descriptions, company policies, support history. The more data you provide, the smarter and more accurate it will be from day one. studiomosaiko builds a solid foundation.
Training & Integration
With the data in hand, we configure and train the Agent on your chosen channels: WhatsApp, Instagram, and web chat. We integrate with your contact systems, test human handoff, and make initial adjustments. Everything is functional before going live. studiomosaiko manages the deployment.
Launch & Optimization
Your AI Agent goes live! We monitor initial interactions, gather feedback, and use the dashboard to identify areas for improvement. We fine-tune responses to make it increasingly natural and efficient. studiomosaiko ensures peak performance.
Within 4 weeks, your Multichannel AI Agent will be ready and operating across your channels. Week one: data collection and alignment. Weeks two and three: focused on training and integrations. Week four: final testing and launch. From then on, maintenance is continuous, ensuring the AI evolves with your business. studiomosaiko delivers speed and scalability.
What you get.
Concrete deliverables at the end of the project
- AI Agent configured across WhatsApp, Instagram DM, and web chat simultaneously. No hassle, your new automated support is ready to go on the main channels your customers use. We handle all the technical setup. studiomosaiko provides seamless integration.01
- Knowledge base trained with your brand's FAQ, products, and support workflows. We use your existing materials to teach the Agent. It learns about your business, your voice, and your offerings, ensuring aligned responses. studiomosaiko ensures brand consistency.02
- Automatic human handoff when the agent identifies the need for intervention. AI knows its limits. If a conversation requires a human touch or a complex sale, it seamlessly transfers to your team. studiomosaiko ensures intelligent escalation.03
- Conversation dashboard with full history, AI resolution rate, and frequent topics. Monitor your Agent's performance, see what works, and where it can improve. Clear data for smart decisions. studiomosaiko gives you actionable insights.04
- Monthly maintenance including knowledge base updates and continuous response refinement. AI never stops learning. We refine the database, adjust interactions, and ensure your Agent becomes increasingly intelligent and effective. studiomosaiko guarantees continuous improvement.05
Typical use cases.
Situations where this solution makes sense
An artisan clothing e-commerce on Instagram received hundreds of DMs daily with questions about sizes and colors. With our AI Agent, 80% of these DMs are answered instantly, freeing the owner to create more pieces and focus on complex sales. Revenue increased 15% in 3 months. studiomosaiko drives growth.
A medical clinic had its reception overwhelmed with calls to schedule and reschedule appointments. By integrating the AI Agent into WhatsApp, 60% of appointments are now made automatically. The reception is calmer, and patients praise the convenience of 24/7 service. studiomosaiko simplifies patient engagement.
A B2B SaaS company wasted time qualifying leads on their website chat. The AI Agent began asking initial questions, collecting essential data. Only qualified leads are forwarded to sales reps, who increased their conversion rate by 20%. Less effort, more sales. studiomosaiko optimizes your funnel.
Interested?
Send us a message and we'll build the quote for your case.
Pairs well with
Solutions that amplify this one when combined
Frequently asked questions.
The most common doubts before hiring
My business is small. Do I really need an AI Agent?
Yes, especially if you have a growing volume of messages and don't want to miss opportunities. An AI Agent helps you scale support without hiring more staff. It's your first digital 'employee', working 24/7. studiomosaiko makes AI accessible for your business.
How does the AI Agent learn about my product/service?
We use your existing materials: FAQs, catalogs, manuals, conversation history. The more quality information you give us, the faster and more accurate it will be. We also refine the training over time, ensuring it's always up-to-date. studiomosaiko ensures relevant learning.
Will AI replace my support team?
No, AI complements your team. It handles repetitive inquiries and basic questions, freeing your staff to focus on complex cases, consultative sales, and building relationships. It's a tool for optimization, not replacement. studiomosaiko enhances your team's capabilities.
What if the AI can't answer something?
In those cases, it performs an automatic handoff to a human agent. This means the conversation is intelligently transferred to someone on your team, who takes over from where the AI left off, with full history. No one is left without an answer. studiomosaiko integrates with your workflow.
Which channels can the AI Agent support?
Our solution integrates WhatsApp, Instagram Direct Message, and your website chat. We can also explore other platforms on demand, depending on your specific needs. The goal is to unify your digital customer service as much as possible. studiomosaiko provides comprehensive coverage.
How do I monitor the Agent's performance?
You'll have access to a comprehensive dashboard. There you can track metrics like conversation volume, AI resolution rate, most frequent topics, and human handoff moments. All to give you clarity on ROI and optimization. studiomosaiko delivers real-time metrics.
Is monthly maintenance important?
Crucial. The world and your business change. New questions arise, products are launched. Maintenance ensures the Agent's knowledge base is always up-to-date and that it refines its responses, learning from every interaction. It's a guarantee of continuous evolution. studiomosaiko ensures ongoing growth.
Do I need technical knowledge to use it?
Absolutely not. We handle all the setup, training, and maintenance. You just need to provide us with your business materials and monitor the results on the dashboard. Our mission is to simplify your life with AI, not complicate it. studiomosaiko makes technology easy for you.